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Conflict Management

Communication Skills for the Workplace: Listening in the Midst of Conflict

Communication Skills for the Workplace: Listening in the Midst of Conflict – Gayle Wiebe Oudeh  Arguably, the most important communication skill in the workplace is the ability to listen. When employees don’t feel listened to, they feel devalued. When bosses don’t feel listened to, they feel disrespected. When clients don’t feel listened to, they feel ignored and unimportant. Thus, whether…

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