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About Us

Welcome to OCMS

Since founding the Centre for Conflict Resolution International in 1993, Gayle and Nabil Oudeh have worked with leaders and organizations to manage difficult issues, resolve high-intensity team conflicts, and prevent dispute escalation.  As leading experts in the field of Workplace Conflict and Organizational Leadership, their approach to dealing with conflict is multi-faceted. Gayle is a Professional Certified Coach focusing on developing leadership capabilities and enhanced self-awareness when dealing with conflict. Nabil is a Chartered Mediator who focuses on improving group processes and facilitating large group dialogue. Together, they have trained thousands of individuals providing them with a learning experience that is practical, entertaining and immediately applicable to workplace realities.   

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Mastering Workplace Dynamics

Mastering Workplace Dynamics provides today’s busy professionals with the tools and knowledge that they need to manage efficient and harmonious workplaces. In this 20 hour program, HR professionals will become certified by experts in the field in the use of the Workplace Conflict Styles Indicator (WCSI)—a powerful tool that informs HR practice by providing the knowledge needed to help manage differences effectively. After certification, professionals will have access to their own portal through which they can utilize the WCSI tool in their work with clients.

HRCI seal of approval

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SHRM Recertification Provider 2018 image

This program is valid for 20 PDCs for the SHRM-CPSM or SHRM-SCPSM.

This program has been approved for 20 CPD hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA).

Building Versatile Individuals, Functional Teams, and a Harmonious Workforce

April 3, 2018


I can honestly say the Conflict Resolution Skills course that I attended was the best one I have ever attended. Not only was it informative but also fun!”

Saadeea Islam

Family Insurance Solutions Inc

CCR International provides excellent training and they make you feel “at home” when you are in their facilities.” … “The instructor…was absolutely excellent.”

Tracy Kostynuik


Excellent. I felt that I learned a lot and can take it back to my work.”

Jennifer Nesrallah

Human Resources, 
Human Resources Development Canada

…your session on Early Conflict Resolution was extremely valued in helping to identify our personal conflict styles and to gain tools and insights to assist us to effectively address and diffuse conflict situations.”

Louis Ranger

Deputy Minister, 
Transport Canada

Your energetic presentation was greatly appreciated by the audience — I received outstanding feedback on both the relevance of your topic and your presentation style from those who attended the seminar.

Kristina Sparkes

Conference Coordinator, 
InBusiness Media Network Inc.

…your facilities are first-rate and your colleagues very warm and welcoming.”

Fran Sanford

Canada Customs and Revenue Agency

CCR International successfully gained the trust of Management and the Union to meet with members of work units to identify and resolve ongoing disputes and conflicts.”

Pnina Ptasznik

Human Resources Advisor, 
Environment Canada

Thanks to your participation, we were able to provide participants with solutions, strategies and tools that can be used for their success. With 310 delegates in attendance, the event was deemed to be very successful. Indeed, 100% of the respondents to the questionnaire indicated that their conference objectives were met.”

Jim Pealow

Special Projects Consultant, 
Aboriginal Financial Officers Association of Canada

CCR International has consistently provided us with high quality training and instruction. They are adept at customizing material to meet the needs of the organization.” … “CCR International understands government processes and internal workings. They have an appreciation for public sector administrative processes, particularly in terms of contracting; and they understand bureaucratic processes and relationships within organizations.”

Linda Cummings

Director Management Services, 
NISA Administration

CCR has a wealth of experience dealing with the public sector. The staff is very diversified and possesses an innate ability to customize training packages to each customer’s unique requirements.” … “I would recommend CCR International to any firm training within the realms of conflict resolution. Their expertise and dedication are second-to-none and their training curriculum has the capability to train all personnel from the highest level of executives and beyond.”

CWO H. Gerstheimer

Directorate of Air Personnel Generation and Training, 
National Defence

…provided us with an exceptional product that clearly met or surpassed the needs and expectations of our managers.” … “CCR International’s professionalism and responsiveness to our needs and feedback has been excellent.”

Jan Jeffrey

Manager, Workplace Effectiveness Implementation, 
Ministry of Community Safety and Correctional Services

…they provided a comprehensive assessment of a problematic work environment and conducted a successful workplace intervention. The intervention process utilized by CCR International was both fitting and highly beneficial to those involved. I can, without hesitation, recommend the services of the company in this regard.”

R.J. Palmer

Lieutenant Colonel, 
Wing Administration Officer for Wing Commander, 
National Defence

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